ASUS Philippines is introducing their new 4A Quality and Service warranty package that aims to alleviate customer’s concerns about their devices. The service promises always-on support, all-around coverage, and added-value experience for all users of ASUS, ROG, and ASUS Business devices.
ASUS 4A Quality and Service
Their 4A Guarantee promises to cover four core ideals to ensure that customers who invest in ASUS products will have a positive experience for the years to come.
ASUS claims that they have a fast repair turnaround time in more than 100 directly managed ASUS service centers plus support call pick-up time made possible by a dedicated call center. On-site services are made more convenient with their 24/7 on-site service warranty application that removes the need to wait until opening hours to book appointments. The 24/7 support is just one click away when you sign up as an ASUS Member on their website.
ASUS Standard Warranty
Currently, all ASUS, TUF Gaming, ROG laptops, and ROG Ally come with a standard 2-year International Warranty, while their smartphones like the ROG Phone series have a standard 1-Year Local Warranty.
ASUS, TUF Gaming, and ROG notebooks also include Perfect Warranty, which provides one-time coverage for customer-induced damages usually not covered by the manufacturer’s warranty (such as accidental drop, accidental breakage, liquid spill, and electrical surges) for 1 year from the date of purchase.
Professional-focused devices like the ASUS ExperBook are further covered with a standard 3-year International Warranty. All-in-one PCs and consumer desktops are covered with a standard 3-year local warranty. All ASUS Business devices including laptops, desktops, and AIOs also have on-site support out-of-the-box.
ASUS, TUF Gaming, ROG notebooks, ROG Ally, and ExpertBook all have a one-time comprehensive 9-step preventive maintenance service that is provided by the local service center during its standard warranty. This ensures the device’s functionality and performance are maintained, and extend their lifespan to reduce e-waste.
ASUS Premium Care
Those who want more coverage for their device may opt in to the ASUS Premium Care service, which starts at PhP 2,995. This can be purchased up to six months after the date of purchase and extends its warranty and coverage.
Perks of ASUS’ Premium Service include:
- 1-Year International/Local Warranty Extension.
- Additional 1-Year Perfect Warranty coverage for a one-time customer-induced damage.
- HDD/SSD Retention – Unlimited free labor and replacement of a defective drive, and an option to retain the defective drive for 3rd party data recovery or secure storage.
- Carry-in to On-Site Upgrade – Hassle-free warranty service straight to ASUS users’ doorsteop by upgrading to on-site service support.
- Battery Service Pacakage – Extend local warranty for ASUS devices’ batteries with one-time battery replacement per year in the event of battery failure.
ASUS has an extensive list of covered devices. You can head on over to their official microsite to see the list of supported notebooks and devices.
